How It Works
Three easy steps:
1. Register. 2. Order. 3. Have delicious food delivered right to your door.
1. Do I have to submit a new order every week?
Once you get used to your needs, we suggest that you set a standard, recurring order for every week, so that we can be sure we have ample supply.
2. What if I want to edit an order?
You can always edit the order up to 10 a.m. the day before your delivery day.
3. Is there a minimum order requirement?
We have a $15 minimum order and $5 delivery charge requirement per week. If the minimum amount is not met, we cannot make the delivery.
4. How do I know when you’ll be delivering to my area?
Once you register, you will be contacted by someone from our office to let you know what day we are in your area every week. For most of the year, we deliver between 1 AM and 7 AM, but our delivery hours change seasonally. In the winter, we deliver to your house in the afternoon or evening to minimize the freezing and breaking of glass bottles from being left out in the cold.
5. What if I want to place a last-minute order?
You may enter an order online up until your cutoff time. If you are past the cutoff time, plase email us at firstname.lastname@example.org and we will do our best to update your order.
6. What do you do with the products when you deliver them?
Our drivers leave your order in a cooler or insulated milk box, which you can purchase here. Each box is 17"w x 13"L x 17"high, which is enough room to store, for instance, it fits up to nine bottles plus eggs, bread, meat. Please do not order more food than can reasonably fit in your box. If you have a large order, please consider leaving out an extra cooler to make sure all items are protected.
7. Where should I put the box?
Please put the box somewhere in front of the house.
8. Can you give me any other tips for delivery?
Please make sure your house number is visible for our drivers to find you. Also, please let us know if you have a driveway that might be difficult for a large truck to access, as well as if your property has a gate or access code. While we love dogs, they can become protective of their homes and may be aggressive to our drivers. We ask that you please try to keep your dogs inside while we deliver, or leave your milk box somewhere the dogs will not be disturbed by us.
9. How does milk delivery work?
All the milk from Hudson Milk comes in reusable glass bottles. If you order milk, we pick up the empty bottles the next time you receive a delivery. Although we do not charge a bottle deposit, we will if we don't get the bottles back (the farm charges $1.50 per bottle that is not returned to them).
10. What is the cancellation policy?
You can cancel your delivery up until 10:00 AM the day prior by logging into your account and removing the order. If you need to cancel delivery after the 10:00 AM cutoff, please email us at email@example.com or call the office at 914-245-0409 and we would be happy to help you. You can also set up your account with a vacation mode to skip weeks you will be out of town. Should you wish to cancel all future deliveries, simply log into your account and remove any recurring order that you have set up. You can also call us at 914-245-0409 and we can cancel your future deliveries. We will arrange for a final bottle pick up to retreive any remaining glass bottles that you have.
If you have any questions or issues, please call us at 914-245-0409, and we’ll be more than happy to help you.